FAQ

Below is a list of commonly asked questions. If the below does not address a specific question you have, please feel free to contact us at (509) 822-3842 or info@BounceTimeRental.com and we can help address anything on you mind.

 

 

Q: How do I make a reservation?

A: Visit our Bounce House, Combo Units, Inflatable Slide or Mobile Laser Tag pages and fill out our simple form. If you prefer to make a reservation by email (info@BounceTimeRental.com) or phone (509) 822-3842 we are available to guide you through the process.  If you are planning to rent multiple units, please give us a call for a custom quote.

Q: What type of payment is accepted?

A: We now accept major credit cards and cash (please have exact change since our drivers do not carry change). We can make special arrangements if you will like to pay by check, please contact us at info@BounceTimeRental.com to find out more information.

Q: What is your delivery area?

A:

Free delivery zone includes: Spokane Valley, Otis Orchards, Greenacres, City of Liberty Lake, South hill to 65th street, East of US 195, South of Magnesium/Strong Rd, South of Bigelow Gulch, North of 44th ave in South Valley.

A delivery fee of $35 will be added to your order if you are outside the free delivery zone including Airway Heights, Cheney, Medical lake, Colbert and Mead.

We currently do not serve North of Colbert, South of Valleyford, West of  Medical Lake, or East of Stateline. When in doubt, please give us a call.

Q: Is there a confirmation sent prior to my event?

A: Yes, an email confirmation will be sent after you submit your reservation form and we will also email you a reminder 3 days prior to your event with an option to make a fully refundable payment online with a credit card so that you have one less thing to worry about the day of the event.

Q: How do I make changes or cancel a reservation?

A: Please reach out to us by phone (509) 822-3842 or email (info@BounceTimeRental.com) as soon as possible so we can rent the units to other customers. We will do our best to accommodate all change requests, just note though that units are rented on a first-come-first serve basis which means the unit you want to add may not be available if adequate time is not provided.

Q: How far in advance should I reserve my rentals?

A: As soon as possible. The sooner you make a reservation, the better chance you have of ensuring that your event’s date and inflatable unit is available. It is not unusual for our customers to book weeks or even months in advance.

Q: What does “All Day Rental” mean?

A: Unlike our competitors, “All Day Rental” for us truly means all day. We typically drop off units between 9am-12 pm and pickup between 5-8pm (depending on when your party is scheduled and other units we need to pickup that day). If you will like us to drop off earlier – or pickup units later – please let us know so we can be sure you have the unit at your location when it is most convenient for you.

Q: What happens if the weather doesn’t cooperate (rain, strong wind, lightning)?

A: Mother Nature is unpredictable. In the event of a weather cancellation prior to setup, your payment will be refunded in full. However, once we setup the inflatable unit at your event, all rental charges will apply. If rain or heavy winds arrive during your event, you should exit the inflatable, the blower unit should be turned off at the unit, and then unplugged until the weather passes. Before resuming use of the inflatable, make sure the unit is thoroughly dry and properly anchored (including the blower and any attached extension cords).

Q: How long does inflatable setup take?

A: It will take approximately 30 minutes to set up an inflatable, inspect it for safety, check operation, clean the unit, and review the contract/safety guidelines with you.

Q: What do I need to be able to set-up an Inflatable Unit?

A: All sprinklers must be shut off one day prior to set-up of the Inflatable unit. A standard 110v electrical outlet must be located within 65 feet of the set-up position; we can supply a heavy duty extension cord if needed. We ask that nothing else be plugged into the same outlet that is being used for the inflatable. Adequate space must be available for the Inflatable Unit, which generally is 2-feet of unobstructed area around the Unit and a bit more at the entrance (to see the size of the unit, please visit our rental unit pages using the navigation on the top of the page). Access to the set-up area must be unobstructed for a 3-foot wide hand-truck (dolly). There must be a flat area to setup the inflatable. We can set-up on a slight incline, but will not set-up if the incline is so steep that the children using the Inflatable Unit will fall to the downward sloping side.

Q: Can your inflatables be set up indoors?

A: Yes, our units can be set up inside or outside! You will need to have enough ceiling height (about 18-20 feet) to accommodate most units. The inflatable must not be set up to near hot lights, a/c vents, or any fire hazard. Many commercial halls, malls, gyms, etc. will do just fine.

Q: On what type of surface can the units be placed?

A: The safest surface is a level grassy area. However, we can set up on concrete, asphalt, or bark. We can even set up the Inflatable Unit in a driveway or cul-de-sac. Please specify when ordering which surface we will be setting up on and we will make sure that we bring the proper anchors for your event.

Q: What happens if an inflatable is damaged during my event?

A: If your rental becomes damaged while in operation, help all users exit the inflatable, stop using the damaged items and contact us immediately. Do not attempt to continue operation of the equipment until you speak with us.

Q: Is supervision provided in the cost of the rental?

A: Each bounce house, slide, or other inflatable requires one supervisor. We gladly offer supervision for your party, if desired, for an additional fee (please contact us directly to make special arrangements). Should you choose to provide your own adult supervision, we will require you to read, understand, and sign a customer agreement stipulating the safety rules and guidelines to be followed.